A well prepared and informed transport team is a safe team. To assure that our transport Guides are well informed and prepared for each transport it is important that we have extensive and thorough background information on the Teen we are to transport. This information is important as we will be spending, in a majority of cases, many hours together and will be engaged in conversations, and gives our Guides needed information on what topics of conversation to either avoid or engage in with the teen during a transport.
This information will also assist the guides in understanding and evaluating what may trigger inappropriate behavior in the teen. The information will also be used to effectively observe for medical or emotional problems.
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"I want to tell all of you how pleasant you made this transaction. You took a horrible event and made it a very peaceful and serene experience for both my family and Dalton. I was very nervous not knowing what to expect, especially from the transport team. Joe was amazing and very understanding as all of you have been. Joe made the trip for Dalton a nice one versus something horrible. He was in contact with me every step of the way and for that, I thank him.
Thank you all for making this experience less traumatic. I will definitely recommend you guys to all the parents out there needing help.
Thank you again!"